FAQ

Our goal is to ensure your shopping experience is smooth and enjoyable. If you can’t find the answer you’re looking for, feel free to reach out to us directly. We’re here to help and make sure you find the perfect blade or multi-tool for your needs.

JSblade is both a brand and a distributor of premium collectible blades and multi-tools, offering a wide range of products from kitchen cutlery to versatile tools. We are committed to delivering high-quality, precision-crafted tools designed for durability and performance.

At JSblade, we offer a diverse range of high-quality collectible blades and multi-tools. Our selection includes kitchen cutlery and versatile multi-tools designed for both everyday use and culinary precision.

Once we ship your order, we will send you an email with a tracking number. You can use this number on websites such as 17TRACK or ParcelsApp to check the status of your delivery at any time.

We have a warehouse in Hong Kong and a warehouse in Marseille. Each product page specifies the shipping location in the Additional Information section. Click here for more information.

Even if you did not create an account when placing your order, you can still track its status. Click here for more information.

Yes, absolutely! We offer flexible payment options. You can pay in 3x interest-free with Klarna for purchases starting at €35, and in 4x interest-free with PayPal for purchases starting at €30. Click here for more information.

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

Yes, orders can be modified or canceled as long as a shipping label has not been issued. Once a shipping label has been created, the order cannot be cancelled or modified. If you need to make a change or cancel your order, please contact us as soon as possible to see if your order is still eligible for cancellation or modification.

We offer a 14-day return policy. Items must be returned in their original condition.
For more details, please refer to our returns page.

Yes, we strive to constantly expand the list of countries we ship to. However, there may be some locations we are currently unable to reach.

We prioritize your security and privacy. Our website uses the latest TLS technology to ensure that your personal information and transactions are kept safe.

If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund as per my policy.

For any inquiries, you can reach us via our contact page. We are available to assist you with any questions or concerns.

Care instructions vary depending on the product. Please refer to the product description for specific care instructions.